Shipping policy

Black Kelpie Coffee Co

Last updated: 20/12/2025

Black Kelpie Coffee Co ships orders directly to customers through trusted fulfilment partners to ensure quality and freshness.

1. Order Processing

“Orders will be shipped once payment has cleared in our account. This may take up to 5 business days

Because our coffee is prepared and fulfilled to order, processing times may vary slightly depending on product availability and demand.

Orders are typically dispatched within 2–5 working days after payment has cleared.

2. Shipping Locations

We currently ship to UK addresses only.

If we expand shipping destinations in the future, this policy will be updated accordingly.

3. Shipping Times

Estimated delivery times (after dispatch):

UK Standard Delivery: 2–5 working days

Please note that delivery times are estimates and may vary due to factors outside our control, including courier delays, weather conditions, or peak periods.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

5. Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

If tracking is not available for your order, delivery updates will be provided by the courier where possible.

6. Delays

While we do our best to ensure timely delivery, Black Kelpie Coffee Co is not responsible for delays caused by couriers, weather, or other unforeseen circumstances.

If your order has not arrived within a reasonable timeframe, please contact us and we’ll investigate.

7. Incorrect Address Information

Please ensure your delivery address is correct at checkout.

Black Kelpie Coffee Co cannot be held responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.

8. Damaged or Lost Orders

If your order arrives damaged or does not arrive at all, please contact us within 48 hours of the expected delivery date.

Email us at:

black-kelpie@outlook.com

Include your order number and any relevant details so we can assist you quickly.

9. Contact Us

If you have any questions about shipping, please contact us:

Email: black-kelpie@outlook.com

Business: Black Kelpie Coffee Co

Location: Aberdeenshire, Scotland