Terms of service

Last updated: 20/12/2025
These Terms of Service govern your use of the Black Kelpie Coffee Co website and the purchase of products from us. By accessing our site or placing an order, you agree to these terms.
1. About Us
Black Kelpie Coffee Co is an online coffee brand based in Aberdeenshire, Scotland, selling products directly to consumers via our website.
For any questions, you can contact us at:
black-kelpie@outlook.com
2. Use of Our Website
By using this website, you confirm that you:
Are at least 18 years old, or have permission from a parent or guardian
Will use the site for lawful purposes only
Will not misuse, disrupt, or attempt to gain unauthorised access to the website or its systems
We reserve the right to restrict or terminate access if these terms are violated.
3. Products, Images & Descriptions
We make every effort to ensure that product descriptions, images, and pricing are accurate and representative. However, you acknowledge that:
Product images are for illustrative purposes only
Final packaging, labelling, or artwork may vary due to regulatory, production, or supplier requirements
Coffee is a natural product and may vary slightly between batches
All products are supplied in fully compliant, food-safe packaging in accordance with UK regulations.
We reserve the right to update product information at any time without prior notice.
4. Orders & Payments
All orders are subject to acceptance and availability.
Payment must be received in full before an order is processed or dispatched.
We reserve the right to refuse or cancel orders at our discretion, including where fraud or unauthorised activity is suspected.
5. Pricing
All prices are listed in GBP (£) unless stated otherwise.
Prices may change at any time, but changes will not affect orders already placed and confirmed.
6. Shipping & Delivery
Shipping times and costs are outlined in our Shipping Policy.
Delivery times are estimates only. Black Kelpie Coffee Co is not responsible for delays caused by couriers, weather conditions, or events outside our control.
7. Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Due to the nature of coffee and consumable products, returns on opened items are not accepted unless the product is faulty or incorrect.
8. Intellectual Property
All content on this website — including text, images, logos, graphics, and branding — is the property of Black Kelpie Coffee Co and may not be copied, reproduced, or used without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Black Kelpie Coffee Co will not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these terms limits your statutory rights as a consumer under UK law.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, and use personal data.
11. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.
12. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of Scotland and the United Kingdom.
Any disputes will be subject to the exclusive jurisdiction of the UK courts.
13. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: black-kelpie@outlook.com
Business: Black Kelpie Coffee Co
Location: Aberdeenshire, Scotland